Online Complaint is made easy and transparent mode through Online Public Grievance Portal of Kerala Government. Kerala Government has initiated a project named “CM’s PUBLIC GRIEVANCE REDRESSAL CELL". It ensures proper online remedial service to the citizen regarding State Government grievances or complaints.
This Portal provides a centralized platform for its citizen where they can lodge his/ her grievances to the respective departments of State Government. It primarily consists of a State level Call Center with integrated web portal. It will act as a single point of contact for addressing and redressing various citizen centric queries and grievances related to government services. Citizens can lodge their grievances against any government department/ office through this portal and the grievance will further be sent to the respective office/ department for redressal.
A citizen can lodge his/her grievance with the Chief Minister Office, Deputy Chief Minister Office, Chief Secretary Office, State Government Departments, etc. To file the complaint, the user must registered with the Portal http://cmo.kerala.gov.in/.